Refund & Cancellation Policy – JAAN Alumni Portal

This policy applies to alumni contributions (donations) made on the JAAN alumni portal (jnvlink.com).

1. What you contribute to

Alumni membership of the Junapani Alumni Association of Navodaya (JAAN) is through a one-time voluntary contribution, with a minimum amount (currently ₹100); you may give more. No goods are delivered; your membership is recorded on the portal once the contribution is received.

2. Cancellation

You may cancel a payment before it is completed by closing the Razorpay payment window. Once made, a contribution is a donation to the association and is generally non-refundable, because it supports the activities and running costs of the association.

3. When we refund

Duplicate payment: if you were charged more than once by mistake, the extra amount is refunded in full.
Wrong amount: if you entered a wrong amount by mistake, contact us within 7 days and we will refund the difference above the minimum.
Payment taken but not recorded: if money was deducted but your contribution is not shown within 48 hours, contact us; we will either record it or refund it.
Registration not approved: if you contributed before your registration was declined, the contribution is refunded in full.

4. How to request a refund

Email contact@jnvlink.com within 15 days of the payment with your name, registered mobile number and the receipt number or Razorpay payment ID.

5. Refund timeline

Approved refunds are made to the original payment method (UPI, card, net banking or wallet) through Razorpay within 5–7 working days. Your bank may take a few more days to show it. Failed payments where money was deducted are normally reversed automatically by the bank or Razorpay.

Contact

Junapani Alumni Association of Navodaya (JAAN)
Jawahar Navodaya Vidyalaya Junapani, Juna Pani, Madhya Pradesh 450551, India
Email: contact@jnvlink.com